Patient Services

Clinic Appointments

We are happy to see your child for a consultation on pulmonary or sleep-related problems. In order to do so, you must have your child's pediatrician make a referral to us (even if your insurance allows you to self refer). Once this referral is received, we will contact you regarding an appointment.

If you have any problems obtaining an appointment please call Nida Young, our New Patient Coordinator, at 510-428-3885, Ext. 4692. Nida will be happy to guide you through this process.

Follow-Up Appointments

These are the phone numbers to call to schedule follow-up appointments for each specific site:

Oakland Office Call 510-428-3209
Español Call 510-428-3203
San Francisco Call 510-428-3885, Ext. 5492
Marin Call 415-461-3498
Pleasanton Call 925-463-8970
Walnut Creek Call 925-979-4000
Reno & Truckee Call 510-428-3885, Ext. 5492

Missed Appointments or Late for Appointment

In order to provide the best possible care for all patients, we have instituted a No Show Policy. Please familiarize yourself with this policy.


Telephone Calls to the Office
Please call 510 428-3305

Select from the following menu options

1)

For assistance in Spanish/Para asistencia en espanol
2) Use only if you are a physician
3) Schedule an appointment or procedure
4) Clinic and hospital hours and locations
5) All other questions and concerns.

You may reach a staff member at any time by pressing 5


After Hours and on Weekends
Please call 510 428-3000

Ask for the pulmonary physician on call

Clinic and Hospital Phone Numbers
Children's Hospital Oakland (510) 428-3000
California Pacific Medical Center (415) 600-6000
Marin Clinic (415) 461-3498
Pleasanton Clinic (415) 600-6000
Reno Clinic (Tia Spears, coordinator) (775) 982-5437
Truckee Clinic (775) 982-5437

Addresses and Maps for our Outreach Clinics

California Pacific Medical Center
3700 California St. (at corner of Cherry St.)
San Francisco, CA 94118
415-600-0750
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Children’s Hospital Oakland Outpatient Center
744 52nd Street, Oakland, CA 94609
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Marin Clinic
1100 Larkspur Landing Circle, Suite 150, Larkspur, CA 94939
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Pleasanton Clinic
5820 Stoneridge Mall Road, Suite 210, Pleasanton, CA 94588
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Walnut Creek Clinic
2401 Shadelands Dr, Walnut Creek, CA 94598
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Truckee Clinic, Northlake Pediatrics
10956 Donner Pass Road, Suite 130, Truckee, CA 96161
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Reno Clinic, Washoe Medical Center
77 Pringle Way, Suite 5th Floor, Reno, NV 89502
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No Show Policy Due to prior problems that we have experienced, BAPP has established a No Show Policy. Your child will be classified as a no-show patient if
  1. You fail to keep a scheduled apporting for your child and do not contact BAPP to cancel or reschedule within 48 hours of the appointed time.
  2. You arrive for your appointment 15 minutes or later than your scheduled time.

When you fail to keep an appointment, you will receive a letter from CHRCO Care Access Center staff or the BAPP Clinic Coordinatoer responsible for any non-CHRCO site, asking you to reschedule your appointment.

If you fail to keep three scheduled appointments, you will be informed via certifed letter from the pulmonary physician that the Pediatric Pulmonary Center can no longer provide medical care for your child. A copy of this letter will also be sent to the physician who initially referred your child.

The purpose of the No Show Policy is twofold: 1) we would like to provide your child with the best possible health care, and 2) we would like to be able to offer all patients a chance to have access to medical care. Since we allow at least 30 minutres for each appointment, and 60 minutes for a new patient consultation, am missed appointment creates not only a disruption to the physician's day, but it is time that another child's health care could have been attended to.

We appreciate your compliance with our policy and we look forward to attending to your child's health care needs.